What is TIFARI?
TIFARI is a committed marketplace that connects African creators, artisans and brands with customers looking for cultural, ethical and responsible products.
We highlight authentic craftsmanship through worlds such as fashion, home decor, art, accessories and unique pieces.
Does TIFARI sell products directly?
No. TIFARI is a matchmaking platform. Products are sold directly by independent partner vendors, clearly identified on each product page and throughout the checkout process.
How are brands selected?
Each vendor is selected according to specific criteria:
• respect for ethical and cultural values,
• quality and authenticity of products,
• transparency regarding production practices,
• consistency with the TIFARI universe.
TIFARI reserves the right to refuse or remove a store that does not comply with these commitments.
Do I need to create an account to place an order?
You can place an order:
• either by creating an account (recommended to track your orders and returns),
• or as a guest.
Creating an account allows you to access your order history and communicate more easily with vendors.
How do I place an order?
1. Add the products of your choice to the cart
2. Review the summary (products, vendors, shipping fees)
3. Choose your payment method
4. Confirm the order
A confirmation email will be sent to you after payment validation.
Can I order multiple products from different vendors?
Yes. Your order may include multiple vendors. In this case:
• products may be shipped separately,
• delivery times and shipping costs may vary depending on the vendors.
Are payments secure?
Yes. All payments are processed via secure payment solutions. Your banking details are never stored on the TIFARI website.
When will I be charged?
Payment is charged at the time the order is confirmed.
Who do I pay?
Payment is collected via TIFARI on behalf of the vendors and then transferred to them according to the agreed conditions. This ensures a secure and trustworthy framework for buyers.
Who ships my order?
Products are shipped directly by the vendors or their logistics partners.
What are the delivery times?
Delivery times are indicated on the product page or during checkout.
They may vary depending on:
• the vendor,
• the country of shipment,
• the selected delivery method.
Delivery times are indicative and may be impacted by logistical or customs constraints.
Can I track my delivery?
When the vendor provides a tracking number, it is accessible from your customer account or sent by email.
Can I return a product?
Yes, under certain conditions.
You generally have a period of 14 days from receipt to exercise your right of withdrawal, except for legal exceptions (customized products, hygiene items, etc.).
How do I request a return or a refund?
You can:
• contact the vendor directly via your customer account,
• or contact TIFARI support at support@tifari.fr.
Please include:
• your order number,
• your contact details,
• the reason for your request.
Who covers the return shipping costs?
• In the case of withdrawal without defect: return shipping costs are generally borne by the customer.
• In the case of a defective or non-compliant product: the vendor must provide a solution (exchange, refund, etc.), in accordance with the law.
Which products are non-refundable?
• Digital products already downloaded or activated
• Gift cards
• Fully completed services
• Customized products (according to regulations)
What should I do if there is a problem with an order?
As a priority:
1. Contact the vendor via your customer account
2. If necessary, contact TIFARI support
TIFARI may act as a mediator to facilitate dispute resolution, without being a party to the sales contract.
Is TIFARI responsible in case of an issue?
Vendors are responsible for:
• product compliance,
• delivery,
• after-sales service.
TIFARI provides a secure framework and support tools but is not the direct seller of the products (unless otherwise stated).
Are all products made in Africa?
Most products are created, manufactured or designed in Africa or by Afro-inspired creators.
Each product page specifies the origin and the brand universe.
Are the products ethical and sustainable?
TIFARI prioritizes:
• local craftsmanship,
• natural materials,
• circular economy,
• fair production,
• responsible second-hand.
Each vendor commits to respecting these values.
How can I become a vendor on TIFARI?
You can submit a store opening request via the dedicated form.
Each application is reviewed to ensure consistency with the universe and values of TIFARI.
Does TIFARI charge a commission?
Yes. A commission is applied to each sale, the amount of which is specified in the commercial terms communicated to the vendor.
How can I contact TIFARI?
For any questions, you can write to us at: contact@tifari.fr
We are committed to replying as quickly as possible.
